On-Ramp/Off-Ramp FAQ

This document collects common questions about stablecoin on-ramp/off-ramp to help you quickly find answers.

Purchase-Related Questions

Q1: How long does the first purchase take?

A: Usually requires the following time:

• Account registration: 5 minutes
• KYC verification: 10 minutes to several hours (depends on platform and review speed)
• Link payment method: 5-10 minutes
• First purchase: 10-30 minutes
• Total: About 30 minutes to several hours

Ways to speed up:

• Prepare ID documents in advance
• Choose platforms with fast review
• Use credit card instead of bank transfer (usually faster)

Q2: Is there a minimum purchase amount?

A: Limits vary by platform:

• Exchanges: Usually $10-50 minimum
• Wallet apps: May be $20-100 minimum
• DEX: Depends on gas fees (usually at least $50-100 to be worthwhile)
• P2P: Depends on seller requirements

Recommendation: Check platform's specific limit requirements.

Q3: Can I buy stablecoins with credit card?

A: Yes, but note:

Advantages:

• ✅ Simple operation, instant arrival
• ✅ No bank account needed

Disadvantages:

• ⚠️ Higher fees (usually 3-5%)
• ⚠️ May have daily limits (usually $1,000-5,000)
• ⚠️ Some banks may block cryptocurrency transactions
• ⚠️ May be treated as cash advance, incurring additional fees

Recommendation: Small purchases can use credit card, large amounts recommend bank transfer.

Q4: How long until stablecoins arrive after purchase?

A: Arrival time varies by channel:

Channel	Arrival Time
Exchange (credit card)	Instant
Exchange (bank transfer)	Minutes to hours
Wallet app	Minutes to hours
DEX	Depends on network confirmation time (minutes to hours)
P2P	Depends on seller confirmation speed (usually minutes)

Q5: Do I need KYC to purchase?

A: Depends on channel:

• Centralized exchanges: Require KYC
• Wallet apps: Require KYC (first purchase)
• DEX: No KYC required
• P2P: Some platforms require, some don't
• Fiat on-ramp services: Require KYC

KYC usually requires:

• ID document (ID card, passport, driver's license, etc.)
• Facial recognition
• Address proof (some platforms)

Selling-Related Questions

Q6: How long does selling stablecoins take?

A: Time varies by channel:

Channel	Transaction Time	Arrival Time
Exchange	Instant	1-5 business days (bank transfer)
P2P	Instant	Instant (depends on payment method)
Fiat off-ramp service	Instant	Minutes to hours
Stablecoin card	Instant	Instant available

Q7: Is there a minimum sell amount?

A: Limits vary by platform:

• Exchanges: Usually $10-50 minimum
• P2P: Depends on buyer requirements (usually $10-100)
• Fiat off-ramp services: May be $20-100 minimum
• Stablecoin cards: Usually no minimum

Q8: Can I sell to any bank account?

A: Depends on platform support:

Support:

• International transfer: Most exchanges support (SWIFT)
• Local transfer: Some exchanges support specific countries/regions
• SEPA: European exchanges support (e.g., Kraken)
• ACH: US exchanges support (e.g., Coinbase)

Notes:

• Bank account information must be correct
• Payee name must match account
• International transfers may require additional information (SWIFT code, etc.)
• Some countries/regions may not be supported

Q9: Do I need to pay taxes on sales?

A: Depends on your country/region:

General:

• Profit portion: Usually need to pay capital gains tax
• Loss portion: May be deductible from other gains
• Holding period: Some countries have different tax rates based on holding period

Recommendations:

• Understand local cryptocurrency tax regulations
• Keep all transaction records
• Consult tax professionals
• File and pay taxes on time

Q10: Is P2P trading safe?

A: Relatively safe, but need attention:

Security measures:

• ✅ Choose reputable trading counterparties
• ✅ Check transaction history and reviews
• ✅ Use platform escrow function (don't release in advance)
• ✅ Carefully verify payment information
• ✅ Keep all transaction records

Risks:

• ⚠️ May encounter scams
• ⚠️ Need to trust trading counterparty
• ⚠️ Some payment methods may be irreversible

Recommendation: Start small, accumulate experience before large transactions.

Fee-Related Questions

Q11: What are the fees for buying and selling?

A: Fees vary by channel:

Purchase fees:

• Exchange (credit card): 3-5% (higher fees)
• Exchange (bank transfer): 0-0.5% (low or free fees, recommended)
• Exchange (stablecoin swap): 0% (some trading pairs, e.g., USDT/USDC)
• DEX: 0.3% + Gas fees
• Wallet app: 3-5%
• P2P: 0-1%
• Fiat on-ramp service: 3-5%

Selling fees:

• Exchange: 0.1% trading fee + $5-25 withdrawal fee
• P2P: 0-1%
• Fiat off-ramp service: 3-5%
• Stablecoin card: 0-2%

Q12: How to reduce fees?

A: Ways to reduce fees:

1. Choose low-fee channels

   • Use bank transfer instead of credit card
   • Use exchanges instead of wallet apps
   • Large transactions may enjoy lower rates

2. Choose appropriate network

   • Use Layer 2 (Arbitrum, Polygon) instead of mainnet
   • Use BSC or Solana and other low gas fee networks

3. Batch operations

   • Reduce number of transactions
   • One large transaction instead of multiple small ones

4. Use platform tokens

   • Some platforms offer lower fees when holding platform tokens
   • E.g., Binance's BNB, Crypto.com's CRO

Limit-Related Questions

Q13: Are there daily limits for buying and selling?

A: Yes, most platforms have limits:

Purchase limits:

• Credit card: Usually $1,000-5,000/day
• Bank transfer: May be $10,000-100,000/day
• KYC level: Completing advanced KYC can increase limits

Selling limits:

• Withdrawal limits: Usually $5,000-50,000/day
• KYC level: Completing advanced KYC can increase limits

Ways to increase limits:

• Complete advanced KYC verification
• Provide more identity proof
• Contact customer service to request limit increase

Q14: How to increase trading limits?

A: Ways to increase limits:

1. Complete KYC verification

   • Basic KYC: Lower limits
   • Advanced KYC: Higher limits

2. Provide additional information

   • Income proof
   • Address proof
   • Source of funds explanation

3. Contact customer service

   • Some platforms can apply for limit increase
   • Need to explain purpose and source of funds

4. Use multiple platforms

   • Distribute across multiple platforms
   • Each platform has independent limits

Technical Questions

Q15: What if I selected the wrong network when withdrawing?

A: Handling steps:

1. Immediately contact platform customer service

   • Provide transaction hash
   • Explain error situation
   • Request help

2. Possible outcomes:

   • Platform support: May be recoverable (requires fees)
   • Platform doesn't support: May not be recoverable
   • Time requirement: The sooner you contact, the better

3. Prevention measures:

   • Carefully check network
   • Test with small amount before large
   • Use address book to save common addresses

Q16: What if transaction is not confirmed for a long time?

A: Possible causes and handling:

Possible causes:

• Network congestion
• Gas fee set too low
• Transaction stuck

Handling methods:

1. Wait: Usually will confirm automatically
2. Accelerate transaction: Increase gas fee (if supported)
3. Cancel transaction: Cancel and resend (need to pay gas fee)
4. Contact customer service: If not confirmed for a long time

Q17: How to verify if wallet address is correct?

A: Verification methods:

1. Check after copy-paste

   • Copy complete address
   • Check before and after characters after pasting
   • Pay special attention to beginning and end

2. Use address book

   • Save common addresses
   • Select from address book instead of manual input

3. Small test

   • Test with small amount first when transferring
   • Confirm arrival before large amount

4. Check network

   • Confirm network is correct (mainnet vs testnet)
   • Confirm token type matches

Security Questions

Q18: How to protect account security?

A: Security recommendations:

1. Use strong password

   • At least 12 characters
   • Include uppercase, lowercase, numbers, special characters
   • Don't use common passwords

2. Enable 2FA

   • Use Google Authenticator or similar apps
   • Don't use SMS 2FA (easily SIM card hijacked)

3. Protect email

   • Use strong password
   • Enable 2FA
   • Regularly check login records

4. Don't share information

   • Don't share account information
   • Don't share mnemonic phrase or private key
   • Beware of phishing websites

Q19: What if account is compromised?

A: Emergency handling:

1. Immediate action

   • Immediately log into account (if still possible)
   • Change password
   • Revoke all authorizations
   • Transfer remaining assets

2. Contact platform

   • Immediately contact platform customer service
   • Report account compromise
   • Provide relevant evidence

3. Report to police

   • Report to local police
   • Keep all evidence

4. Prevention measures

   • Use hardware wallet
   • Enable all security features
   • Regularly check account

Other Questions

Q20: Can I use multiple platforms simultaneously?

A: Yes, recommended:

Advantages:

• ✅ Diversify risk
• ✅ Utilize advantages of different platforms
• ✅ Increase total limits

Recommendations:

• Choose 2-3 main platforms
• Don't use too many platforms (hard to manage)
• Regularly check account security

Q21: Is there a best time for on-ramp/off-ramp?

A: Recommendations:

Buying:

• Avoid network congestion periods (e.g., weekends)
• Choose times with low gas fees
• When stablecoin price is stable

Selling:

• Weekday withdrawals usually faster
• Avoid holidays
• Consider time zone differences

Q22: How to choose the most suitable channel?

A: Consider factors:

1. Amount size

   • Large: Exchanges
   • Small: Wallet apps or P2P

2. Speed requirements

   • Urgent: P2P or stablecoin cards
   • Not urgent: Exchanges

3. Cost considerations

   • Low fees: Exchange bank transfer
   • Convenient: Wallet apps

4. Security requirements

   • High security: Well-known exchanges
   • Decentralized: DEX

Need More Help?

If your question isn't answered here, you can:

1. 📖 Check Buying Stablecoins for detailed process
2. 💸 Check Selling Stablecoins for detailed process
3. 🔄 Check On-Ramp/Off-Ramp Channels to compare different channels
4. 🔒 Check Security Guide for security practices

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Tip: On-ramp/off-ramp processes may vary by platform and policy changes, recommend checking platform's latest information.